Refund policy

RETURN & REFUND POLICY

We want you to be confident in your purchase from Coyote Creek Golf Carts. If something isn’t right, contact us and we’ll do our best to help.

RETURNS

Eligible products may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

• New, unused, and uninstalled
• In original packaging
• Complete with all included hardware, accessories, manuals, and components
• In resellable condition

Proof of purchase is required for all returns.

Please contact Coyote Creek Golf Carts before sending any product back. Returns sent without prior authorization may not be accepted.

NON-RETURNABLE ITEMS

The following items are not eligible for return once installed, used, modified, or connected to a golf cart:

• Lithium batteries and battery systems
• Chargers and charging components
• Electrical and electronic components
• LED lighting and lighting kits
• Audio equipment
• Displays, controllers, wiring harnesses, and related electronics
• Products that have been modified, damaged, or show signs of installation
• Special-order or custom-order products

Cart-specific products may also be non-returnable if ordered specifically for the year, make, or model provided by the customer.

FITMENT

Customers are responsible for providing accurate golf cart year, make, and model information when required.

If you’re unsure about fitment, contact us before ordering. We’re happy to help verify the correct product for your cart.

RETURN SHIPPING

Unless the product arrived damaged, defective, or was shipped incorrectly by Coyote Creek Golf Carts, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

Products must be packaged securely for return. Coyote Creek Golf Carts is not responsible for damage that occurs during return shipping.

RESTOCKING FEES

Some returned products may be subject to a restocking fee depending on the product, manufacturer, packaging condition, and supplier return requirements.

Any applicable restocking fee will be communicated before the return is authorized.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your product arrives damaged, defective, incomplete, or you receive the wrong item, contact Coyote Creek Golf Carts as soon as possible with your order information and photos of the product and packaging.

We’ll work with you to determine the appropriate replacement, warranty claim, or other resolution.

REFUNDS

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Shipping charges, installation labor, removal labor, programming, diagnostic work, and other services are non-refundable.

Processing times may vary depending on your bank or payment provider.

MANUFACTURER WARRANTIES

Many products sold by Coyote Creek Golf Carts include manufacturer-backed warranties.

Warranty coverage, eligibility, registration requirements, and claim procedures are determined by the individual manufacturer. Coyote Creek Golf Carts can assist customers with manufacturer warranty information when applicable.

A manufacturer warranty does not guarantee that a product is eligible for return or refund through Coyote Creek Golf Carts.

INSTALLATION SERVICES

Installation and other labor services are non-refundable once performed.

Products that have been installed may no longer qualify for return even if installation was performed by Coyote Creek Golf Carts. Defective products will be handled according to the applicable manufacturer warranty.